Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Serve Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Developer Portal Operational

Scheduler Operational

Reporting Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

User Authentication Partners Operational

Eighty Sixing Operational

Checkout iFrame Operational

Olo Pay Operational

Coupon API Operational

Menu Services Operational

Menu Exports Operational

SMS Delivery Operational

Email Delivery Operational

Borderless Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database Maintenance Apr 30, 2024 04:00-06:00 EDT

On Tuesday (4/30) between 4 AM - 6 AM EST we will perform system maintenance. There may be intermittent interruptions in service lasting less than 5 minutes, and a brief delay in reporting the morning of the maintenance.

We’ve taken all appropriate measures to minimize impact of this maintenance, and we don’t anticipate any ongoing issues from these changes.
Posted on Apr 15, 2024 - 14:10 EDT

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

Partial Dashboard (my.olo.com) Disruption

Resolved - This incident has been resolved.
Apr 18, 09:52 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 09:41 EDT

Investigating - We are experiencing a service disruption that would cause problems with some features of Dashboard. We will provide updates as soon as they become available. Customers might have issues viewing or updating billing settings at this time.
Apr 18, 09:08 EDT

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

Menu Management Processing Delays

Resolved - This incident has been resolved.
Apr 15, 16:07 EDT

Monitoring - We are actively monitoring delays in processing menu updates. Changes may not immediately be reflected in the menu.
Apr 15, 14:10 EDT

Investigating - We are investigating delays in processing menu updates. Changes may not immediately be reflected in the menu.
Apr 15, 13:46 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Ordering Disruption

Resolved - This incident has been resolved.
Apr 12, 14:32 EDT

Monitoring - Our Ordering platform continues to operate normally. We will keep monitoring.
Apr 12, 14:20 EDT

Identified - The issue has been identified and a fix is being implemented.
Apr 12, 13:51 EDT

Investigating - Between 17:14 UTC and 17:16 UTC we experienced a service disruption in our Ordering platform. Our system is fully recovered, and our engineering teams are actively investigating the cause.
Apr 12, 13:37 EDT

Apr 11, 2024

Loyalty Partner Issues: Fishbowl

Resolved - This incident has been resolved.
Apr 11, 14:00 EDT

Monitoring - We are seeing Fishbowl transactions return to normal and continue to monitor the situation.
Apr 11, 13:31 EDT

Update - We are still experiencing errors communicating with Fishbowl. Users may be unable to use coupons with placed orders.
Apr 10, 16:07 EDT

Investigating - We are experiencing errors communicating with Fishbowl. Users may be unable to use coupons with placed orders.
Apr 10, 09:38 EDT

Apr 10, 2024

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

Loyalty Partner Issues: Fishbowl

Resolved - This incident has been resolved.
Apr 5, 10:59 EDT

Monitoring - Service with Fishbowl has returned to normal and we are actively monitoring at this time.
Apr 5, 10:53 EDT

Investigating - We are experiencing errors communicating with Fishbowl. Users may be unable to redeem coupons during this time.
Apr 5, 10:06 EDT

Payment Processor Issues: Paytronix

Resolved - This incident has been resolved.
Apr 5, 10:54 EDT

Monitoring - We are seeing Paytronix transactions return to normal and continue to monitor the situation.
Apr 5, 10:44 EDT

Identified - Paytronix has identified an issue on their end. Customers using Paytronix may experience issues with payment processing, loyalty transactions and SSO.
Apr 5, 09:14 EDT