All Systems Operational
Ordering API   Operational
Dispatch API   Operational
Point of Sale API   Operational
Desktop Web Ordering   Operational
Mobile Web Ordering   Operational
Mobile App Ordering   Operational
Switchboard   Operational
Dashboard   Operational
Shield   Operational
Scheduler   Operational
Developer Portal   Operational
Content Delivery Network   Operational
Sandbox Environment   Operational
Partners Operational
Point of Sale Partners   Operational
Rails Partners   Operational
Dispatch Partners   Operational
Payment Processing Partners   Operational
Loyalty Partners   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Nov 14, 03:00-06:00 EST
On Wednesday November 14 between 3am and 6am ET, Olo will be taking scheduled downtime for an offline database maintenance operation. For a period during this window, all sites and services will be unavailable. Orders scheduled to fire during this period will queue until after the system is back up. If for any reason we need to back out of the maintenance, it will be retried the following day, November 15 during the same time window.
Posted on Nov 7, 19:34 EST
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Nov 13, 2018

No incidents reported today.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
DoorDash Service Disruption
Resolved - This incident has been resolved.
Nov 8, 16:22 EST
Update - DoorDash deliveries are now enabled and we're seeing service return to normal.
Nov 8, 16:14 EST
Monitoring - DoorDash deliveries are now enabled and we're seeing service return to normal.
Nov 8, 16:13 EST
Identified - We're experiencing a service disruption with DoorDash impacting both Dispatch requests and Rails orders. We have temporarily disabled DoorDash deliveries, and are in contact with DoorDash to work towards restoring service.
Nov 8, 15:52 EST
Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018
Aloha loyalty connectivity issues
Resolved - This incident has been resolved.
Oct 31, 12:34 EDT
Monitoring - We are no longer seeing elevated error rates connecting to Aloha Loyalty, but will continue to monitor the issue.
Oct 31, 12:00 EDT
Investigating - We are unable to connect to the Aloha Loyalty service at this time. Users will be unable to redeem offers and points will not accrue for any orders placed. We are working with NCR to resolve this issue.

Note: Aloha POS integrations are not affected by this issue.
Oct 31, 10:35 EDT
Scheduled Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 31, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 05:00 EDT
Scheduled - On Wednesday 10/31 between 5am-6am ET there may be a brief interruption in service lasting a few minutes as we run a high priority database update. Orders scheduled to fire during this window will fire a few minutes late.
Oct 29, 18:05 EDT
Oct 30, 2018

No incidents reported.

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