Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Shield Operational

Scheduler Operational

Developer Portal Operational

Content Delivery Network Operational

Payment Processing Partners Operational

Point of Sale Partners Operational

Loyalty Partners Operational

Sandbox Environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018

Database patching

Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 04:00 EDT

Scheduled - On Thursday 7/19 between 4am-6am ET we'll be applying a high priority OS update to our database servers. During this time there may be two brief interruptions in service of a few seconds each.
Jul 17, 13:30 EDT

Jul 18, 2018

Brink POS - connectivity issues

Resolved - This incident has been resolved.
Jul 18, 18:12 EDT

Monitoring - We're seeing orders transmitting again successfully to the affected Brink locations and will continue to monitor.
Jul 18, 17:16 EDT

Identified - Brink has confirmed they are actively working towards a resolution on their end. We will continue to monitor and update here as things progress.
Jul 18, 14:02 EDT

Investigating - We're detecting elevated errors communicating with some Brink POS locations. We have reached out to Brink and continue to investigate the issue from our end.
Jul 18, 12:42 EDT

Jul 17, 2018

Dashboard authentication errors

Resolved - A configuration problem impacted some users of our Operations API. The configuration has been restored.
Jul 17, 12:55 EDT

Investigating - We've received a report that some people are experiencing errors when logging into Dashboard or authenticating with the Operations API. Our team is investigating.
Jul 17, 10:48 EDT

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

Payment Processor Issues

Resolved - This incident has been resolved.
Jul 12, 15:01 EDT

Monitoring - The Mastercard errors have improved and we're continuing to monitor them.
Jul 12, 14:41 EDT

Identified - We're detecting elevated errors processing payments via Mastercard. Mastercard is working on the issue and we will provide more information as it becomes available.
Jul 12, 13:46 EDT

Database Patching

Completed - The scheduled maintenance has been completed.
Jul 12, 06:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:01 EDT

Scheduled - On Thursday 7/12 between 5am-6am ET we'll be applying OS updates to our database servers. During this time there may be a few brief interruptions in service.
Jul 5, 10:16 EDT

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

Payment Processor Issues

Resolved - We are no longer detecting abnormal behavior processing payments through the MerchantLink gateway.
Jul 9, 14:19 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 9, 11:32 EDT

Investigating - We're detecting elevated errors processing payments through Merchant Link. Ordering may be affected at locations using Merchant Link as their payment provider.
Jul 9, 11:08 EDT

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.