All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Jul 29, 2021

No incidents reported today.

Jul 28, 2021
Resolved - This incident has been resolved.
Jul 28, 11:26 EDT
Update - We are continuing to monitor for any further issues.
Jul 28, 11:02 EDT
Update - We are still seeing impact to a small subset of Ordering API orders. We are continuing to work to resolve the issue.
Jul 28, 10:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 10:27 EDT
Update - We are continuing to investigate this issue.
Jul 28, 10:23 EDT
Update - We are continuing to investigate this issue.
Jul 28, 10:20 EDT
Investigating - We are investigating a disruption in ordering capabilities and will provide updates as they become available.
Jul 28, 10:17 EDT
Jul 27, 2021

No incidents reported.

Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 19:14 EDT
Monitoring - A fix has been implemented on the Worldpay side and we are monitoring the results.
Jul 26, 19:03 EDT
Identified - Worldpay has identified an issue on their end.
Jul 26, 18:38 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Jul 26, 18:22 EDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - Our investigation identified this as an upstream event that had impact external to Olo services. This incident has been resolved.
Jul 22, 13:26 EDT
Monitoring - We are experiencing a service disruption that may cause an impact to ordering. We will provide an update once it is readily available.
Jul 22, 12:14 EDT
Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 00:06 EDT
Monitoring - We are seeing processing times for Eighty Sixing requests return to normal.
Jul 20, 23:34 EDT
Investigating - We are experiencing increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.
Jul 20, 23:15 EDT
Jul 20, 2021
Resolved - This incident has been resolved.
Jul 20, 21:09 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 20:45 EDT
Update - We are continuing to work on a fix for this issue.
Jul 20, 20:21 EDT
Update - We are continuing to work on a fix for this issue.
Jul 20, 19:24 EDT
Identified - We are experiencing increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.
Jul 20, 19:24 EDT
Completed - The scheduled maintenance has been completed.
Jul 20, 05:13 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 03:00 EDT
Update - Reminder: This database maintenance is still on schedule for tonight, at 3 AM ET, 7/20/2021. During this time sites and ordering will be unavailable, and scheduled order firing will be paused. If for some reason we are unable to perform the maintenance as scheduled, we continue to reserve the same hours (03:00 AM until 06:00 AM EDT) on Thursday (7/22/2021) as our backup.
Jul 19, 15:01 EDT
Scheduled - On Tuesday (7/20/2021) from 03:00 AM until 06:00 AM EDT we will be performing scheduled database maintenance. During this time sites and ordering will be unavailable, and scheduled order firing will be paused. If for some reason we are unable to perform the maintenance on this day, we will use the same hours (03:00 AM until 06:00 AM EDT) on Thursday (7/22/2021) as our backup.
Jul 12, 13:57 EDT
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.