All Systems Operational
Ordering API   Operational
Dispatch API   Operational
Point of Sale API   Operational
Desktop Web Ordering   Operational
Mobile Web Ordering   Operational
Mobile App Ordering   Operational
Switchboard   Operational
Dashboard   Operational
Shield   Operational
Scheduler   Operational
Developer Portal   Operational
Content Delivery Network   Operational
Payment Processing Partners   Operational
Point of Sale Partners   Operational
Loyalty Partners   Operational
Sandbox Environment   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Database Maintenance Apr 19, 05:30-06:00 EDT
Tomorrow, 4/19/2018 between 5:30am and 6am ET, we'll be failing over database nodes for urgent maintenance. This may result in a brief service interruption lasting less than 1 minute.
Posted on Apr 18, 13:31 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Apr 19, 2018

No incidents reported today.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018
Payment Processor Issues: Vantiv
Resolved - This incident has been resolved.
Apr 10, 15:04 EDT
Monitoring - We are seeing Vantiv transactions return to normal and will continue to monitor the situation.
Apr 10, 12:52 EDT
Identified - We're detecting elevated errors processing payments through Vantiv. Ordering may be affected at locations using Vantiv as their payment provider.

We have reached out for more information on the issue.
Apr 10, 12:00 EDT
Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.

Apr 6, 2018
Scheduled Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 6, 01:08 EDT
Scheduled - Tonight, 4/6/2018 between midnight and 4am ET, we'll be replacing a database node. During this window we anticipate a few brief moments of downtime (less than one minute each) as we fail over between nodes.
Apr 5, 16:41 EDT
Apr 5, 2018
Drop in ordering volume
Resolved - This incident has been resolved.
Apr 5, 15:58 EDT
Monitoring - Ordering volume has restored to normal. We will continue to monitor the system.
Apr 5, 13:03 EDT
Investigating - We are investigating a drop-off in ordering volume.
Apr 5, 12:53 EDT
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