Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Dispatch Database Maintenance Nov 11, 06:00-06:30 EST

On Monday 11/11 at 06:00 AM EST we will be performing routine infrastructure maintenance for the Dispatch service. There will be a service interruption during that time, lasting less than 30 minutes.
Posted on Oct 31, 16:51 EDT

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Nov 20, 2019

No incidents reported today.

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

No incidents reported.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Elevated Errors

Resolved - This incident has been resolved.
Nov 14, 22:21 EST

Monitoring - We are seeing recovery and are monitoring.
Nov 14, 22:10 EST

Update - Order rates are close to normal levels but we continue to investigate issues.
Nov 14, 21:54 EST

Investigating - We are investigating elevated error rates.
Nov 14, 21:00 EST

Nov 13, 2019

No incidents reported.

Nov 12, 2019

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Nov 12, 12:07 EST

Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Nov 12, 11:44 EST

Identified - Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.
Nov 12, 11:05 EST

Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Nov 12, 10:52 EST

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

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