All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Sep 19, 05:00-05:30 EDT
On Thursday (09/19) at 05:00 AM EDT we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 1 minute.
Posted on Sep 11, 09:18 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Sep 15, 2019

No incidents reported today.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019
DoorDash service disruption
Resolved - This incident has been resolved.
Sep 8, 23:27 EDT
Monitoring - DoorDash has notified us that the issue has been resolved and we're seeing Rails orders through them return to normal levels. We will continue to monitor.
Sep 8, 23:05 EDT
Investigating - We're experiencing a service disruption with DoorDash that would cause problems with Rails orders. DoorDash engineers are working on the issue and will provide us updates as they become available.
Sep 8, 20:45 EDT
Sep 7, 2019

No incidents reported.

Sep 6, 2019
Payment Processor Issues: Heartland
Resolved - This incident has been resolved.
Sep 6, 14:48 EDT
Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Sep 6, 14:30 EDT
Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Sep 6, 13:18 EDT
DoorDash service disruption
Resolved - This incident has been resolved.
Sep 6, 13:20 EDT
Monitoring - DoorDash has notified us that the issue has been resolved and we're seeing Rails orders through them return to normal levels. We will continue to monitor.
Sep 6, 13:03 EDT
Investigating - We're experiencing a service disruption with DoorDash that would cause problems with rails orders. DoorDash engineers are working on the issue and will provide us updates as they become available.
Sep 6, 11:55 EDT
Sep 5, 2019

No incidents reported.

Sep 4, 2019

No incidents reported.

Sep 3, 2019

No incidents reported.

Sep 2, 2019

No incidents reported.

Sep 1, 2019

No incidents reported.

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