All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Serve Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Developer Portal Operational
Scheduler Operational
Reporting Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Services Operational
Menu Exports Operational
SMS Delivery Operational
Email Delivery Operational
Borderless Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Apr 30, 2024 04:00-06:00 EDT
On Tuesday (4/30) between 4 AM - 6 AM EST we will perform system maintenance. There may be intermittent interruptions in service lasting less than 5 minutes, and a brief delay in reporting the morning of the maintenance.

We’ve taken all appropriate measures to minimize impact of this maintenance, and we don’t anticipate any ongoing issues from these changes.
Posted on Apr 15, 2024 - 14:10 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Apr 27, 2024

No incidents reported today.

Apr 26, 2024
Payment Processor Issues: Givex
Resolved - This incident has been resolved.
Apr 26, 14:38 EDT
Monitoring - We are seeing Givex transactions return to normal and continue to monitor the situation.
Apr 26, 14:26 EDT
Investigating - We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.
Apr 26, 13:31 EDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024
Dispatch Service Disruption: DoorDash
Resolved - This incident has been resolved.
Apr 24, 23:05 EDT
Monitoring - We're no longer observing issues from DoorDash. We'll continue to monitor the situation.
Apr 24, 22:49 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Dispatch. We will provide updates as they become available.
Apr 24, 22:29 EDT
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
Partial Dashboard (my.olo.com) Disruption
Resolved - This incident has been resolved.
Apr 18, 09:52 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 18, 09:41 EDT
Investigating - We are experiencing a service disruption that would cause problems with some features of Dashboard. We will provide updates as soon as they become available. Customers might have issues viewing or updating billing settings at this time.
Apr 18, 09:08 EDT
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024
Menu Management Processing Delays
Resolved - This incident has been resolved.
Apr 15, 16:07 EDT
Monitoring - We are actively monitoring delays in processing menu updates. Changes may not immediately be reflected in the menu.
Apr 15, 14:10 EDT
Investigating - We are investigating delays in processing menu updates. Changes may not immediately be reflected in the menu.
Apr 15, 13:46 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

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