All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Scheduled Availability Operational
Menu Export Operational
SMS Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Jun 30, 2022

No incidents reported today.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
DoorDash Service Disruption
Resolved - This incident has been resolved.
Jun 28, 17:33 EDT
Monitoring - Service with DoorDash has returned to normal and we are actively monitoring at this time.
Jun 28, 17:22 EDT
Update - We are experiencing a service disruption with DoorDash that would cause problems with Dispatch delivery status updates. We will provide updates as they become available.
Jun 28, 14:25 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Courier Status updates. We will provide updates as they become available.
Jun 28, 13:54 EDT
DoorDash Service Disruption
Resolved - This incident has been resolved.
Jun 28, 17:25 EDT
Monitoring - We are seeing DoorDash Rails orders return to normal and continue to monitor the situation.
Jun 28, 17:13 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Jun 28, 17:05 EDT
Payment Processor Issues: WorldPay LINK
Resolved - This incident has been resolved.
Jun 28, 12:08 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 11:58 EDT
Investigating - We're detecting elevated errors processing payments through WorldPay LINK. Ordering may be affected at locations using WorldPay LINK as their payment provider.
Jun 28, 11:06 EDT
Jun 27, 2022

No incidents reported.

Jun 26, 2022
Payment Processor Issues: Payeezy
Resolved - This incident has been resolved.
Jun 26, 13:27 EDT
Monitoring - We are seeing Payeezy transactions return to normal and continue to monitor the situation.
Jun 26, 13:19 EDT
Investigating - We're detecting elevated errors processing payments through Payeezy. Ordering may be affected at locations using Payeezy as their payment provider.
Jun 26, 13:09 EDT
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Payment Processor Issues: payeezy
Resolved - This incident has been resolved.
Jun 23, 23:30 EDT
Monitoring - We are now observing successful transactions through payeezy, we are monitoring the results.
Jun 23, 23:19 EDT
Investigating - We're detecting elevated errors processing payments through payeezy. Ordering may be affected at locations using payeezy as their payment provider.
Jun 23, 22:21 EDT
DoorDash Service Disruption
Resolved - This incident has been resolved.
Jun 23, 22:37 EDT
Monitoring - Service with DoorDash is recovering, we are actively monitoring at this time.
Jun 23, 22:11 EDT
Update - We are still observing a service disruption with DoorDash that would cause problems with Rails orders and Courier Status updates. We will provide updates as they become available.
Jun 23, 21:25 EDT
Update - We are still observing a service disruption with DoorDash that would cause problems with Rails orders and Courier Status updates. We will provide updates as they become available.
Jun 23, 20:48 EDT
Update - We are also observing issues with DoorDash that would cause problems with Courier Status updates. We will provide updates as they become available.
Jun 23, 20:16 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Jun 23, 20:07 EDT
Jun 22, 2022
Loyalty Partner Issues: Punchh
Resolved - This incident has been resolved.
Jun 22, 18:39 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 18:30 EDT
Identified - We are experiencing errors communicating with Punchh. Users may be unable to log in or use points or rewards with placed orders.
Jun 22, 18:29 EDT
Ordering Degradation
Resolved - This incident has been resolved.
Jun 22, 08:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 08:37 EDT
Identified - We have identified the issue. We are starting to see some systems recover as we continue to work on a fix.
Jun 22, 08:15 EDT
Investigating - We are currently investigating an issue that is preventing orders from being placed.
Jun 22, 07:38 EDT
Jun 21, 2022
Service disruption
Resolved - This incident has been resolved.
Jun 21, 03:56 EDT
Monitoring - A fix has been implemented by an upstream service provider. We are monitoring the results.
Jun 21, 03:46 EDT
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 03:34 EDT
Update - We are continuing to monitor for any further issues.
Jun 21, 03:32 EDT
Monitoring - A fix has been implemented according to the upstream service provider. We will monitor the situation to confirm.
Jun 21, 03:30 EDT
Investigating - We are currently experiencing an outage from an upstream service provider
Jun 21, 03:10 EDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Switchboard: Elevated Error Rate Viewing Customer Open Baskets
Resolved - This incident has been resolved.
Jun 17, 20:06 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 19:51 EDT
Investigating - We're seeing an elevated error rate when attempting to view a customer's open baskets in Switchboard. We're investigating the issue.
Jun 17, 18:47 EDT
Jun 16, 2022

No incidents reported.

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