Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Eighty Sixing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Oct 24, 2020

No incidents reported today.

Oct 23, 2020

Uber Eats Disruption

Resolved - This incident has been resolved.
Oct 23, 19:51 EDT

Monitoring - We are seeing Uber Eats Rails orders return to normal and continue to monitor the situation.
Oct 23, 19:41 EDT

Identified - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.
Oct 23, 18:08 EDT

Investigating - We are experiencing a service disruption with Uber Eats that would cause problems with Rails orders. We will provide updates as they become available.
Oct 23, 18:05 EDT

Payment Processor Issues: Payeezy

Resolved - This incident has been resolved.
Oct 23, 13:28 EDT

Monitoring - We are seeing Payeezy transactions return to normal and continue to monitor the situation.
Oct 23, 13:17 EDT

Investigating - We're detecting elevated errors processing payments through Payeezy. Ordering may be affected at locations using Payeezy as their payment provider.
Oct 23, 13:03 EDT

Oct 22, 2020

Point of Sale Partner Issues: Brink (Admin 3)

Resolved - This incident has been resolved.
Oct 22, 13:00 EDT

Monitoring - We are seeing Brink (Admin 3) transactions return to normal and continue to monitor the situation.
Oct 22, 12:35 EDT

Identified - Brink (Admin3) has identified an issue on their end and will be working to fix as soon as possible.
Oct 22, 12:02 EDT

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

Point of Sale Partner Issues: Brink (Admin 4)

Resolved - This incident has been resolved.
Oct 17, 16:52 EDT

Monitoring - We are seeing Brink (Admin 4) transactions return to normal and continue to monitor the situation.
Oct 17, 16:46 EDT

Identified - Brink (Admin 4) has identified an issue on their end and will be working to fix as soon as possible.
Oct 17, 16:31 EDT

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Reduced Volume of Switchboard orders

Resolved - A Switchboard partner was experiencing upstream networking issues that they were able to resolve and ordering has returned to normal.
Oct 14, 21:10 EDT

Monitoring - We are seeing the volume of orders return to expected levels. We will continue to monitor.
Oct 14, 20:28 EDT

Investigating - We are currently investigating a reduced volume of incoming Switchboard orders for a subset of customers.
Oct 14, 20:15 EDT

Dispatch Service Disruption

Resolved - This incident has been resolved.
Oct 14, 12:09 EDT

Update - We are continuing to investigate this issue.
Oct 14, 12:08 EDT

Investigating - We are experiencing a service disruption with Dispatch that would cause problems with a our Postmates integration. We will provide updates as they become available.
Oct 14, 11:01 EDT

Oct 13, 2020

No incidents reported.

Oct 12, 2020

Point of Sale Partner Issues: Brink (Admin 4)

Resolved - This incident has been resolved.
Oct 12, 15:08 EDT

Monitoring - We are seeing Brink (Admin4) transactions return to normal and continue to monitor the situation
Oct 12, 14:46 EDT

Identified - Brink (Admin4) has identified an issue on their end and will be working to fix as soon as possible.
Oct 12, 14:41 EDT

Ordering Disruption

Resolved - This incident has been resolved.
Oct 12, 00:31 EDT

Monitoring - We are seeing the order rate recover, we will continue monitoring.
Oct 11, 23:59 EDT

Investigating - Ordering is unavailable, we are currently investigating.
Oct 11, 23:50 EDT

Oct 11, 2020

Point of Sale Partner Issues: Brink Admin2

Resolved - This incident has been resolved.
Oct 11, 22:04 EDT

Monitoring - We are seeing Brink Admin2 transactions return to normal and will continue to monitor the situation.
Oct 11, 20:26 EDT

Update - We're detecting elevated errors processing orders through Brink Admin2. Ordering may be affected at locations using Brink Admin2 as their point of sale provider.
Oct 11, 18:40 EDT

Identified - We're detecting elevated errors processing orders through Brink API2. Ordering may be affected at locations using Brink API2 as their point of sale provider.
Oct 11, 18:37 EDT

Oct 10, 2020

No incidents reported.