All Systems Operational
Ordering API   Operational
Dispatch API   Operational
Point of Sale API   Operational
Desktop Web Ordering   Operational
Mobile Web Ordering   Operational
Mobile App Ordering   Operational
Switchboard   Operational
Dashboard   Operational
Shield   Operational
Scheduler   Operational
Developer Portal   Operational
Content Delivery Network   Operational
Payment Processing Partners   Operational
Point of Sale Partners   Operational
Loyalty Partners   Operational
Sandbox Environment   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Jul 21, 2018

No incidents reported today.

Jul 20, 2018

No incidents reported.

Jul 19, 2018
Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 04:00 EDT
Scheduled - On Thursday 7/19 between 4am-6am ET we'll be applying a high priority OS update to our database servers. During this time there may be two brief interruptions in service of a few seconds each.
Jul 17, 13:30 EDT
Jul 18, 2018
Resolved - This incident has been resolved.
Jul 18, 18:12 EDT
Monitoring - We're seeing orders transmitting again successfully to the affected Brink locations and will continue to monitor.
Jul 18, 17:16 EDT
Identified - Brink has confirmed they are actively working towards a resolution on their end. We will continue to monitor and update here as things progress.
Jul 18, 14:02 EDT
Investigating - We're detecting elevated errors communicating with some Brink POS locations. We have reached out to Brink and continue to investigate the issue from our end.
Jul 18, 12:42 EDT
Jul 17, 2018
Resolved - A configuration problem impacted some users of our Operations API. The configuration has been restored.
Jul 17, 12:55 EDT
Investigating - We've received a report that some people are experiencing errors when logging into Dashboard or authenticating with the Operations API. Our team is investigating.
Jul 17, 10:48 EDT
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - This incident has been resolved.
Jul 12, 15:01 EDT
Monitoring - The Mastercard errors have improved and we're continuing to monitor them.
Jul 12, 14:41 EDT
Identified - We're detecting elevated errors processing payments via Mastercard. Mastercard is working on the issue and we will provide more information as it becomes available.
Jul 12, 13:46 EDT
Completed - The scheduled maintenance has been completed.
Jul 12, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 05:01 EDT
Scheduled - On Thursday 7/12 between 5am-6am ET we'll be applying OS updates to our database servers. During this time there may be a few brief interruptions in service.
Jul 5, 10:16 EDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018
Resolved - We are no longer detecting abnormal behavior processing payments through the MerchantLink gateway.
Jul 9, 14:19 EDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 11:32 EDT
Investigating - We're detecting elevated errors processing payments through Merchant Link. Ordering may be affected at locations using Merchant Link as their payment provider.
Jul 9, 11:08 EDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.