All Systems Operational
Ordering API   Operational
Dispatch API   Operational
Point of Sale API   Operational
Desktop Web Ordering   Operational
Mobile Web Ordering   Operational
Mobile App Ordering   Operational
Switchboard   Operational
Dashboard   Operational
Shield   Operational
Scheduler   Operational
Developer Portal   Operational
Content Delivery Network   Operational
Payment Processing Partners   Operational
Point of Sale Partners   Operational
Loyalty Partners   Operational
Sandbox Environment   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On May 31, Dashboard will be dropping support for TLS 1.0 and 1.1. Less than 0.3% of traffic still uses early TLS, but for those who are affected, the only way to access Dashboard after this date will be to upgrade your browser and/or OS.
Posted on May 24, 10:21 EDT
Ordering API Response Time
Fetching
Dispatch Response Time
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Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018
Completed - The scheduled maintenance has been completed.
May 24, 09:36 EDT
Scheduled - On May 1, we’ll be dropping support for TLS 1.0 and 1.1 on our Ordering API. While nearly all traffic today uses TLS 1.2, a fraction of a percent of mobile app users are still on old versions which use TLS 1.0. From next week, these mobile app users will see an error message asking them to upgrade to the latest app. This change does not affect the POS API, which will continue to support TLS 1.0.
Apr 24, 09:48 EDT
May 23, 2018
Resolved - This incident has been resolved.
May 23, 23:59 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 23:55 EDT
Identified - We're detecting elevated errors processing payments through Vantiv. Ordering may be affected at locations using Vantiv as their payment provider.
May 23, 23:01 EDT
May 22, 2018

No incidents reported.

May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - The incident has been resolved.
May 18, 22:21 EDT
Update - We are continuing to monitor for any further issues.
May 18, 22:21 EDT
Monitoring - We are seeing Worldpay transactions return to normal and will continue to monitor the situation.
May 18, 22:14 EDT
Identified - We're detecting elevated errors processing payments through Worldpay. Ordering may be affected at locations using Worldpay as their payment provider. We have reached out for more information on the issue.
May 18, 21:54 EDT
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 EDT
Scheduled - On Monday 5/14 from 10pm to 2am ET, we'll be upgrading our Sandbox environment. During this window Sandbox will be unavailable. Production operations will be unaffected.
May 8, 07:54 EDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.