All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance May 30, 06:00-06:30 EDT
On Thursday, (05/30) at 0600 EDT we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 1-2 minutes.
Posted on May 13, 11:31 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Payment Processor Issues: Worldpay MercPay Webservices
Resolved - This incident has been resolved.
May 16, 02:14 EDT
Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
May 16, 01:50 EDT
Identified - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
May 15, 22:39 EDT
May 15, 2019
Punchh Connectivity Issues
Resolved - This incident has been resolved.
May 15, 17:56 EDT
Monitoring - Punchh has implemented a fix and we're monitoring the results.
May 15, 17:06 EDT
Identified - We are experiencing errors communicating with Punchh. Users will be unable to accrue points for orders placed. We are working with the Punchh team to resolve the issue.
May 15, 14:47 EDT
May 14, 2019
Service interruption
Resolved - This incident has been resolved.
May 14, 09:22 EDT
Monitoring - We have rolled back the change that caused the issue. Service has been restored to normal and we are investigating the cause.
May 14, 08:58 EDT
Investigating - We are currently experiencing an interruption in service. Our team is working on the issue.
May 14, 08:50 EDT
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019
NCR Silver error rate increased
Resolved - This incident has been resolved.
May 8, 11:23 EDT
Monitoring - NCR has reported that the issue is resolved, and we're seeing orders flow normally again. We'll continue to monitor.
May 8, 10:35 EDT
Update - We are continuing to work on a fix for this issue.
May 8, 09:52 EDT
Identified - We're currently seeing increased error rates when sending orders to the NCR Silver point-of-sale API. Customers who use NCR Silver may experience some problems with ordering at this time. We've identified the issue and have notified NCR.
May 8, 09:43 EDT
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