Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Test Partner Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure Maintenance Jan 23, 04:00-07:00 EST

On Thursday (01/23) at 04:00 AM EST we will be performing infrastructure maintenance. Menu Admin and Menu Audit Logs will experience up to a 3 hour window of unavailability. All other dashboard functionality will remain operational during this time.
Posted on Jan 16, 14:04 EST

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Jan 13, 09:51 EST

Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Jan 13, 09:36 EST

Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Jan 13, 09:21 EST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

DoorDash Service Disruption

Resolved - This incident has been resolved.
Jan 11, 18:00 EST

Monitoring - We're seeing Rails orders from DoorDash return to normal levels and will continue to monitor.
Jan 11, 17:49 EST

Identified - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. DoorDash engineers are working on the issue and will provide us updates as they become available.
Jan 11, 17:32 EST

Jan 10, 2020

No incidents reported.

Jan 9, 2020

Database Maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 05:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 05:00 EST

Scheduled - On Thursday (01/09) at 05:00 EST we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 1 minute.
Dec 31, 15:32 EST

Jan 8, 2020

No incidents reported.

Jan 7, 2020

No incidents reported.

Jan 6, 2020

No incidents reported.

Jan 5, 2020

Interruption in service

Resolved - This incident has been resolved.
Jan 5, 20:51 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 20:34 EST

Update - We're continuing to investigate issues with the Ordering API.
Jan 5, 20:21 EST

Update - We're continuing to investigate issues with the Ordering API.
Jan 5, 19:47 EST

Update - We've seen most components recover, but are still investigating issues with the Ordering API.
Jan 5, 19:29 EST

Investigating - We are currently investigating an issue that is causing an outage
Jan 5, 19:05 EST

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.