Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Eighty Sixing Operational

Checkout iFrame Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Jul 29, 2021

No incidents reported today.

Jul 28, 2021

Ordering Disruption

Resolved - This incident has been resolved.
Jul 28, 11:26 EDT

Update - We are continuing to monitor for any further issues.
Jul 28, 11:02 EDT

Update - We are still seeing impact to a small subset of Ordering API orders. We are continuing to work to resolve the issue.
Jul 28, 10:40 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 28, 10:27 EDT

Update - We are continuing to investigate this issue.
Jul 28, 10:23 EDT

Update - We are continuing to investigate this issue.
Jul 28, 10:20 EDT

Investigating - We are investigating a disruption in ordering capabilities and will provide updates as they become available.
Jul 28, 10:17 EDT

Jul 27, 2021

No incidents reported.

Jul 26, 2021

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Jul 26, 19:14 EDT

Monitoring - A fix has been implemented on the Worldpay side and we are monitoring the results.
Jul 26, 19:03 EDT

Identified - Worldpay has identified an issue on their end.
Jul 26, 18:38 EDT

Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Jul 26, 18:22 EDT

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

Service Disruption

Resolved - Our investigation identified this as an upstream event that had impact external to Olo services. This incident has been resolved.
Jul 22, 13:26 EDT

Monitoring - We are experiencing a service disruption that may cause an impact to ordering. We will provide an update once it is readily available.
Jul 22, 12:14 EDT

Jul 21, 2021

Eighty Sixing Processing Delays

Resolved - This incident has been resolved.
Jul 21, 00:06 EDT

Monitoring - We are seeing processing times for Eighty Sixing requests return to normal.
Jul 20, 23:34 EDT

Investigating - We are experiencing increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.
Jul 20, 23:15 EDT

Jul 20, 2021

Eighty Sixing Processing Delays

Resolved - This incident has been resolved.
Jul 20, 21:09 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 20:45 EDT

Update - We are continuing to work on a fix for this issue.
Jul 20, 20:21 EDT

Update - We are continuing to work on a fix for this issue.
Jul 20, 19:24 EDT

Identified - We are experiencing increased delays in processing Eighty Sixing requests. Changes to menu item availability may not immediately be reflected in the menu.
Jul 20, 19:24 EDT

Ordering Platform Scheduled Downtime

Completed - The scheduled maintenance has been completed.
Jul 20, 05:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 03:00 EDT

Update - Reminder: This database maintenance is still on schedule for tonight, at 3 AM ET, 7/20/2021. During this time sites and ordering will be unavailable, and scheduled order firing will be paused. If for some reason we are unable to perform the maintenance as scheduled, we continue to reserve the same hours (03:00 AM until 06:00 AM EDT) on Thursday (7/22/2021) as our backup.
Jul 19, 15:01 EDT

Scheduled - On Tuesday (7/20/2021) from 03:00 AM until 06:00 AM EDT we will be performing scheduled database maintenance. During this time sites and ordering will be unavailable, and scheduled order firing will be paused. If for some reason we are unable to perform the maintenance on this day, we will use the same hours (03:00 AM until 06:00 AM EDT) on Thursday (7/22/2021) as our backup.
Jul 12, 13:57 EDT

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.