Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Shield Operational

Scheduler Operational

Developer Portal Operational

Content Delivery Network Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Sep 23, 2018

Payment Processor Issues: Heartland

Resolved - This incident has been resolved.
Sep 23, 15:14 EDT

Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Sep 23, 14:12 EDT

Identified - Starting at 12:40pm ET we are seeing an elevated rate of timeouts and errors from Heartland Payment Systems. Ordering may be affected at locations using Heartland as their payment provider.
Sep 23, 13:14 EDT

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

Payment Processor Issues: Chase Paymentech

Resolved - This incident has been resolved.
Sep 19, 13:22 EDT

Monitoring - We are seeing Chase Paymentech transactions return to normal and continue to monitor the situation.
Sep 19, 13:11 EDT

Investigating - We're detecting elevated errors processing payments through Chase Paymentech. Ordering may be affected at locations using Chase Paymentech as their payment provider. We have reached out for more information on the issue.
Sep 19, 11:47 EDT

Database patching

Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 EDT

Scheduled - On Wednesday 9/19 between 4am-6am ET we'll be applying routine OS patches to a core database. During this time there may be a brief interruption in service lasting a few seconds.
Sep 10, 17:02 EDT

Sep 18, 2018

Brink POS - connectivity issues for ADMIN2

Resolved - We're seeing connectivity return to normal for most locations in the ADMIN2 environment, and Brink has confirmed they are working directly with the remaining locations to restore service.
Sep 18, 22:43 EDT

Investigating - We're detecting elevated errors communicating with Brink POS locations that use the ADMIN2 environment. All other Brink POS locations are unaffected. We have reached out to Brink and will continue to investigate on our end.
Sep 18, 10:25 EDT

Payment Processor Issues: Worldpay

Resolved - This incident has been resolved.
Sep 18, 10:56 EDT

Monitoring - We are seeing Worldpay transactions return to normal and continue to monitor the situation.
Sep 18, 10:27 EDT

Investigating - We're detecting elevated errors processing payments through Worldpay. Ordering may be affected at locations using Worldpay as their payment provider. We have reached out for more information on the issue.
Sep 18, 10:07 EDT

Payment Processor Issues: Vantiv Express

Resolved - This incident has been resolved.
Sep 18, 01:43 EDT

Monitoring - We are seeing Vantiv Express transactions return to normal and continue to monitor the situation.
Sep 18, 01:36 EDT

Investigating - We're detecting elevated errors processing payments through Vantiv Express. Ordering may be affected at locations using Vantiv Express as their payment provider. We have reached out for more information on the issue.
Sep 18, 00:45 EDT

Sep 17, 2018

Payment Processor Issues: Merchant Link

Resolved - This incident has been resolved.
Sep 17, 20:58 EDT

Monitoring - We are seeing Merchant Link transactions return to normal and continue to monitor the situation.
Sep 17, 20:42 EDT

Investigating - We're detecting elevated errors processing payments through Merchant Link. Ordering may be affected at locations using Merchant Link as their payment provider.
Sep 17, 20:18 EDT

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

Service Disruption for DoorDash Rails Orders

Resolved - From 12:15pm ET to 1:58pm ET, DoorDash experienced an issue preventing Rails orders from being transmitted to Olo. This issue was resolved at 1:58pm ET and the order backlog was transmitted to us. Ordering is now operating normally.
Sep 13, 15:04 EDT

Sep 12, 2018

Brief service interruption

Resolved - This incident has been resolved.
Sep 12, 21:50 EDT

Monitoring - At 9:05pm ET, we experienced a brief outage lasting approximately half a minute due to a database failover that occurred. All systems recovered automatically and are currently operational. We are investigating the cause of the failover.
Sep 12, 21:38 EDT

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.