Identified - Heartland has identified an issue on their end and will be working to fix as soon as possible.
Oct 22, 13:41 EDT
Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Oct 22, 13:19 EDT
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Degraded Performance
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Degraded Performance
Loyalty Partners Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Oct 22, 2019
Resolved - This incident has been resolved.
Oct 22, 11:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 11:11 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 10:52 EDT
Investigating - We are investigating an issue in Expo where Dispatch delivery status is not being updated properly. Ordering is not affected at this time. We will provide a status update once the issue has been resolved.
Oct 22, 10:52 EDT
Oct 21, 2019
Resolved - This incident has been resolved.
Oct 21, 08:37 EDT
Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Oct 21, 08:01 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Oct 21, 07:50 EDT
Oct 20, 2019

No incidents reported.

Oct 19, 2019
Resolved - This incident has been resolved.
Oct 19, 21:26 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 21:08 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 19, 20:42 EDT
Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Oct 19, 20:18 EDT
Resolved - This incident has been resolved.
Oct 19, 17:07 EDT
Monitoring - We were experiencing elevated errors that may have impacted our responsive front end. We have resolved the issue and are continuing to monitor,
Oct 19, 16:52 EDT
Resolved - This incident has been resolved.
Oct 19, 12:17 EDT
Monitoring - We saw elevated errors for a brief period but are now seeing Mercury transactions return to normal and continue to monitor the situation.
Oct 19, 12:08 EDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019
Resolved - This incident has been resolved.
Oct 17, 15:10 EDT
Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Oct 17, 14:45 EDT
Identified - Heartland has identified an issue on their end and will be working to fix as soon as possible.
Oct 17, 13:32 EDT
Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Oct 17, 13:24 EDT
Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 17, 04:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 EDT
Scheduled - On Thursday (10/17) between 03:00 AM and 05:00 AM EDT we will be performing infrastructure maintenance. During this window there will be periods of time where all ordering websites and services will be unavailable.
Oct 10, 20:43 EDT
Oct 16, 2019

No incidents reported.

Oct 15, 2019
Resolved - This incident has been resolved.
Oct 15, 13:05 EDT
Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Oct 15, 12:52 EDT
Identified - Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.
Oct 15, 12:10 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Oct 15, 12:04 EDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019
Resolved - This incident has been resolved.
Oct 9, 15:39 EDT
Monitoring - Paytronix reports the incident as resolved, we will continue to monitor.
Oct 9, 15:07 EDT
Investigating - We're currently seeing a high rate of timeouts when communicating with the Paytronix API for OAuth and loyalty. We're reaching out to their team for support.
Oct 9, 13:47 EDT
Oct 8, 2019

No incidents reported.