All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Jul 22, 2019

No incidents reported today.

Jul 21, 2019
Resolved - This incident has been resolved.
Jul 21, 14:52 EDT
Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Jul 21, 14:36 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Jul 21, 13:34 EDT
Jul 20, 2019

No incidents reported.

Jul 19, 2019
Resolved - This incident has been resolved
Jul 19, 15:06 EDT
Monitoring - The DoorDash team reports that the incident is now resolved. We are seeing DoorDash order traffic back to normal and will continue to monitor.
Jul 19, 14:54 EDT
Identified - The DoorDash engineering teams are actively working on a resolution. We will update as soon as we receive more information.
Jul 19, 14:15 EDT
Investigating - We're experiencing a service disruption with DoorDash that is impacting receiving Rails orders. We are in contact with their team and looking to restore 100% service soon.
Jul 19, 14:03 EDT
Jul 18, 2019
Resolved - Doordash service continues to be fully operational.
Jul 18, 20:36 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 20:18 EDT
Update - Both Rails and DSP services appear to be fully operational at this time. We will continue to monitor.
Jul 18, 20:18 EDT
Investigating - DoorDash appears to be experiencing a service disruption that is impacting Rails orders. Dispatch delivery requests are also impacted. We are in contact with their team.
Jul 18, 20:05 EDT
Completed - The scheduled maintenance has been completed.
Jul 18, 05:18 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 18, 05:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 05:00 EDT
Scheduled - On Thursday (07/18) at 05:00 AM EDT we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 1 minute.
Jul 11, 09:21 EDT
Jul 17, 2019
Resolved - This incident has been resolved.
Jul 17, 13:27 EDT
Monitoring - Response times are returning to normal and we are continuing to monitor.
Jul 17, 12:54 EDT
Investigating - We are currently investigating increased response times on our ordering API.
Jul 17, 12:18 EDT
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
Resolved - This incident has been resolved.
Jul 12, 19:57 EDT
Monitoring - We're seeing DoorDash order and delivery rates return to normal, and will continue to monitor.
Jul 12, 19:01 EDT
Update - We're still experiencing a service disruption with DoorDash that is impacting receiving Rails orders, as well as Dispatch quote requests. We are in contact with their team and looking to restore 100% service soon.
Jul 12, 18:42 EDT
Investigating - We're experiencing a service disruption with DoorDash that is impacting receiving Rails orders. We are in contact with their team and looking to restore 100% service soon.
Jul 12, 18:30 EDT
Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - This incident has been resolved.
Jul 10, 15:31 EDT
Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Jul 10, 14:36 EDT
Identified - Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.
Jul 10, 13:28 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Jul 10, 13:03 EDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.