All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Mar 20, 04:30-05:00 EDT
Wednesday (3/20) at 0430 EDT we will be performing emergency infrastructure maintenance. There will be a brief interruption in service lasting less than 1 minute during this time.
Posted on Mar 19, 11:41 EDT
Database maintenance Mar 27, 05:00-06:00 EDT
On Wednesday (3/27) we will be performing scheduled infrastructure maintenance from 5am EDT to 6am EDT. There may be a brief interruption in service during this time. Should this maintenance need to be rescheduled, it will be performed the following day (3/28) at the same time.
Posted on Mar 18, 10:23 EDT
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Mar 19, 2019

No incidents reported today.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 14, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 05:00 EDT
Scheduled - On Thursday (3/14) we will be performing scheduled infrastructure maintenance from 5am EDT to 6am EDT. There may be a brief interruption in service during this time.
Mar 13, 10:15 EDT
Mar 13, 2019
Database Maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:00 EDT
Scheduled - On Wednesday (3/13) we will be performing scheduled infrastructure maintenance from 5am EDT to 6am EDT. There may be a brief interruption in service during this time. Should this maintenance need to be rescheduled, it will be performed the following day (3/14) at the same time.
Mar 6, 11:33 EST
Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019
Loyalty Providers: elevated error rate for Fishbowl
Resolved - This incident has been resolved.
Mar 5, 22:49 EST
Monitoring - Fishbowl has implemented a fix and loyalty and 3rd party coupon redemption is restored. We will continue monitoring.
Mar 5, 13:13 EST
Identified - Fishbowl has identified an issue and will be taking steps to mitigate. Currently loyalty via Fishbowl for all brands has been disabled within the Olo platform, though Fishbowl coupons are still enabled and usable.
Feb 25, 17:18 EST
Investigating - We're currently seeing an elevated error rate for Fishbowl, which is affecting some 3rd party coupon and loyalty redemption. We've reached out to Fishbowl to inquire about the problem.
Feb 25, 10:48 EST
Payment Processor Issues: WorldPay LINK
Resolved - This incident has been resolved.
Mar 5, 20:19 EST
Monitoring - WorldPay has implemented a fix. We are seeing WorldPay LINK transactions return to normal and continue to monitor the situation.
Mar 5, 19:48 EST
Identified - We're detecting an elevated rate of declined transactions processing payments through WorldPay LINK. Ordering may be affected at locations using WorldPay LINK as their payment provider. WorldPay LINK is investigating the issue on their end and will be working to fix as soon as possible.
Mar 5, 16:38 EST
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