All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Scheduler Operational
Reporting Operational
Developer Portal Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
Eighty Sixing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Aug 20, 05:30-06:30 EDT
On Thursday (08/20) at 05:30 AM EDT we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 5 minutes.
Posted on Aug 13, 11:40 EDT
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020
Resolved - This incident has been resolved.
Aug 11, 22:37 EDT
Monitoring - We have confirmed that there was an issue with an upstream network provider.
Aug 11, 22:28 EDT
Update - Traffic has returned to normal. We are continuing to investigate the cause.
Aug 11, 22:20 EDT
Investigating - We're investigating a partial reduction in traffic. We'll provide updates as they become available.
Aug 11, 22:12 EDT
Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020
Resolved - This incident has been resolved.
Aug 8, 11:06 EDT
Monitoring - We are seeing Heartland transactions return to normal and will continue to monitor the situation.
Aug 8, 10:50 EDT
Update - Heartland has identified an issue on their end.
Aug 8, 10:10 EDT
Identified - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Aug 8, 10:03 EDT
Aug 7, 2020
Completed - The scheduled maintenance has been completed.
Aug 7, 06:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 05:30 EDT
Scheduled - On Friday (08/07) at 0530 AM EDT we will be performing infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 5 minutes.
Aug 6, 14:56 EDT
Aug 6, 2020

No incidents reported.

Aug 5, 2020
Resolved - This incident has been resolved.
Aug 5, 19:56 EDT
Monitoring - We are no longer observing issues with DoorDash orders. We are continuing to monitor the situation.
Aug 5, 19:39 EDT
Identified - We are experiencing a service disruption with DoorDash that may cause problems with Rails and Dispatch orders. We will provide updates as they become available.
Aug 5, 19:08 EDT
Resolved - This incident has been resolved.
Aug 5, 09:02 EDT
Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Aug 5, 08:42 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Aug 5, 07:16 EDT
Aug 4, 2020
Resolved - This incident has been resolved.
Aug 4, 20:38 EDT
Monitoring - We're no longer observing issues from DoorDash. We'll continue to monitor the situation.
Aug 4, 20:21 EDT
Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Aug 4, 20:02 EDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020
Resolved - This incident has been resolved.
Aug 2, 16:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 16:35 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 2, 16:31 EDT
Investigating - We have detected a disruption to ordering. We are investigating this issue.
Aug 2, 16:26 EDT
Aug 1, 2020

No incidents reported.

Jul 31, 2020
Resolved - This incident has been resolved.
Jul 31, 12:55 EDT
Monitoring - We detected elevated errors processing payments through Worldpay MercPay Webservices. Ordering may have been affected at locations using Worldpay MercPay Webservices as their payment provider. We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation
Jul 31, 12:22 EDT