All Systems Operational
Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Desktop Web Ordering Operational
Mobile Web Ordering Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Shield Operational
Scheduler Operational
Developer Portal Operational
Content Delivery Network Operational
Payment Processing Partners Operational
Point of Sale Partners Operational
Loyalty Partners Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Network Maintenance Jul 11, 10:00-12:00 UTC
On Tuesday 7/11/2017 from 6am - 8am ET we'll be migrating to a new WAF service provider. We expect all systems to remain available throughout this window, however there may be a few interruptions during the cutover.
Posted on Jul 9, 00:15 UTC
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Aug 17, 2017

No incidents reported today.

Aug 16, 2017

No incidents reported.

Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.

Aug 5, 2017
Elevated API response times
Resolved - This incident has been resolved.
Aug 5, 17:24 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 5, 15:19 UTC
Identified - Normal service has been restored. We continue to look into the cause of the spike.
Aug 5, 15:19 UTC
Investigating - The Ordering API has been experiencing a few minutes of intermittently slow response times. We are looking into the issue.
Aug 5, 15:12 UTC
Aug 4, 2017

No incidents reported.

Aug 3, 2017
Earlier intermittent POS connectivity for approximately 20% of locations
Resolved - This incident has been resolved.
Aug 3, 01:35 UTC
Monitoring - Between 7:25pm and 8pm EDT, a datacenter outage at our hosting provider resulted in approximately 20% of POS integrations experiencing intermittent connectivity and offline notifications. While most of our platform was largely unaffected by the outage, the part of the system that monitors POS reconnects was degraded, resulting in a number of false alarms. Our engineering team will be looking into ways to prevent this issue from recurring.
Aug 3, 01:29 UTC
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