Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

Eighty Sixing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Database Maintenance Aug 20, 05:30-06:30 EDT

On Thursday (08/20) at 05:30 AM EDT we will be performing routine infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 5 minutes.
Posted on Aug 13, 11:40 EDT

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020

No incidents reported.

Aug 11, 2020

Reduced traffic

Resolved - This incident has been resolved.
Aug 11, 22:37 EDT

Monitoring - We have confirmed that there was an issue with an upstream network provider.
Aug 11, 22:28 EDT

Update - Traffic has returned to normal. We are continuing to investigate the cause.
Aug 11, 22:20 EDT

Investigating - We're investigating a partial reduction in traffic. We'll provide updates as they become available.
Aug 11, 22:12 EDT

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

Payment Processor Issues: Heartland

Resolved - This incident has been resolved.
Aug 8, 11:06 EDT

Monitoring - We are seeing Heartland transactions return to normal and will continue to monitor the situation.
Aug 8, 10:50 EDT

Update - Heartland has identified an issue on their end.
Aug 8, 10:10 EDT

Identified - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Aug 8, 10:03 EDT

Aug 7, 2020

Database Maintenance

Completed - The scheduled maintenance has been completed.
Aug 7, 06:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 05:30 EDT

Scheduled - On Friday (08/07) at 0530 AM EDT we will be performing infrastructure maintenance. There will be a brief service interruption during that time, lasting less than 5 minutes.
Aug 6, 14:56 EDT

Aug 6, 2020

No incidents reported.

Aug 5, 2020

DoorDash Service Disruption

Resolved - This incident has been resolved.
Aug 5, 19:56 EDT

Monitoring - We are no longer observing issues with DoorDash orders. We are continuing to monitor the situation.
Aug 5, 19:39 EDT

Identified - We are experiencing a service disruption with DoorDash that may cause problems with Rails and Dispatch orders. We will provide updates as they become available.
Aug 5, 19:08 EDT

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Aug 5, 09:02 EDT

Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Aug 5, 08:42 EDT

Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Aug 5, 07:16 EDT

Aug 4, 2020

DoorDash Service Disruption

Resolved - This incident has been resolved.
Aug 4, 20:38 EDT

Monitoring - We're no longer observing issues from DoorDash. We'll continue to monitor the situation.
Aug 4, 20:21 EDT

Investigating - We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.
Aug 4, 20:02 EDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

Ordering Disruption

Resolved - This incident has been resolved.
Aug 2, 16:46 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 2, 16:35 EDT

Identified - The issue has been identified and a fix is being implemented.
Aug 2, 16:31 EDT

Investigating - We have detected a disruption to ordering. We are investigating this issue.
Aug 2, 16:26 EDT

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Jul 31, 12:55 EDT

Monitoring - We detected elevated errors processing payments through Worldpay MercPay Webservices. Ordering may have been affected at locations using Worldpay MercPay Webservices as their payment provider. We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation
Jul 31, 12:22 EDT