All Systems Operational
Ordering API   Operational
Dispatch API   Operational
Point of Sale API   Operational
Desktop Web Ordering   Operational
Mobile Web Ordering   Operational
Mobile App Ordering   Operational
Switchboard   Operational
Dashboard   Operational
Shield   Operational
Scheduler   Operational
Developer Portal   Operational
Content Delivery Network   Operational
Sandbox Environment   Operational
Partners Operational
Point of Sale Partners   Operational
Rails Partners   Operational
Dispatch Partners   Operational
Payment Processing Partners   Operational
Loyalty Partners   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Past Incidents
Sep 23, 2018
Resolved - This incident has been resolved.
Sep 23, 15:14 EDT
Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Sep 23, 14:12 EDT
Identified - Starting at 12:40pm ET we are seeing an elevated rate of timeouts and errors from Heartland Payment Systems. Ordering may be affected at locations using Heartland as their payment provider.
Sep 23, 13:14 EDT
Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018
Resolved - This incident has been resolved.
Sep 19, 13:22 EDT
Monitoring - We are seeing Chase Paymentech transactions return to normal and continue to monitor the situation.
Sep 19, 13:11 EDT
Investigating - We're detecting elevated errors processing payments through Chase Paymentech. Ordering may be affected at locations using Chase Paymentech as their payment provider. We have reached out for more information on the issue.
Sep 19, 11:47 EDT
Completed - The scheduled maintenance has been completed.
Sep 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 04:00 EDT
Scheduled - On Wednesday 9/19 between 4am-6am ET we'll be applying routine OS patches to a core database. During this time there may be a brief interruption in service lasting a few seconds.
Sep 10, 17:02 EDT
Sep 18, 2018
Resolved - We're seeing connectivity return to normal for most locations in the ADMIN2 environment, and Brink has confirmed they are working directly with the remaining locations to restore service.
Sep 18, 22:43 EDT
Investigating - We're detecting elevated errors communicating with Brink POS locations that use the ADMIN2 environment. All other Brink POS locations are unaffected. We have reached out to Brink and will continue to investigate on our end.
Sep 18, 10:25 EDT
Resolved - This incident has been resolved.
Sep 18, 10:56 EDT
Monitoring - We are seeing Worldpay transactions return to normal and continue to monitor the situation.
Sep 18, 10:27 EDT
Investigating - We're detecting elevated errors processing payments through Worldpay. Ordering may be affected at locations using Worldpay as their payment provider. We have reached out for more information on the issue.
Sep 18, 10:07 EDT
Resolved - This incident has been resolved.
Sep 18, 01:43 EDT
Monitoring - We are seeing Vantiv Express transactions return to normal and continue to monitor the situation.
Sep 18, 01:36 EDT
Investigating - We're detecting elevated errors processing payments through Vantiv Express. Ordering may be affected at locations using Vantiv Express as their payment provider. We have reached out for more information on the issue.
Sep 18, 00:45 EDT
Sep 17, 2018
Resolved - This incident has been resolved.
Sep 17, 20:58 EDT
Monitoring - We are seeing Merchant Link transactions return to normal and continue to monitor the situation.
Sep 17, 20:42 EDT
Investigating - We're detecting elevated errors processing payments through Merchant Link. Ordering may be affected at locations using Merchant Link as their payment provider.
Sep 17, 20:18 EDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018
Resolved - From 12:15pm ET to 1:58pm ET, DoorDash experienced an issue preventing Rails orders from being transmitted to Olo. This issue was resolved at 1:58pm ET and the order backlog was transmitted to us. Ordering is now operating normally.
Sep 13, 15:04 EDT
Sep 12, 2018
Resolved - This incident has been resolved.
Sep 12, 21:50 EDT
Monitoring - At 9:05pm ET, we experienced a brief outage lasting approximately half a minute due to a database failover that occurred. All systems recovered automatically and are currently operational. We are investigating the cause of the failover.
Sep 12, 21:38 EDT
Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.