Olo Status

Identified - Heartland has identified an issue on their end and will be working to fix as soon as possible.
Oct 22, 13:41 EDT

Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Oct 22, 13:19 EDT

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Desktop Web Ordering Operational

Mobile Web Ordering Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Scheduler Operational

Reporting Operational

Developer Portal Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Degraded Performance

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Degraded Performance

Loyalty Partners Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Oct 22, 2019

Expo service issue

Resolved - This incident has been resolved.
Oct 22, 11:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 11:11 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 22, 10:52 EDT

Investigating - We are investigating an issue in Expo where Dispatch delivery status is not being updated properly. Ordering is not affected at this time. We will provide a status update once the issue has been resolved.
Oct 22, 10:52 EDT

Oct 21, 2019

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Oct 21, 08:37 EDT

Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Oct 21, 08:01 EDT

Investigating - We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.
Oct 21, 07:50 EDT

Oct 20, 2019

No incidents reported.

Oct 19, 2019

Payment Processor Issues: Heartland

Resolved - This incident has been resolved.
Oct 19, 21:26 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 19, 21:08 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 19, 20:42 EDT

Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Oct 19, 20:18 EDT

Elevated Errors

Resolved - This incident has been resolved.
Oct 19, 17:07 EDT

Monitoring - We were experiencing elevated errors that may have impacted our responsive front end. We have resolved the issue and are continuing to monitor,
Oct 19, 16:52 EDT

Payment Processor Issues: Mercury

Resolved - This incident has been resolved.
Oct 19, 12:17 EDT

Monitoring - We saw elevated errors for a brief period but are now seeing Mercury transactions return to normal and continue to monitor the situation.
Oct 19, 12:08 EDT

Oct 18, 2019

No incidents reported.

Oct 17, 2019

Payment Processor Issues: Heartland

Resolved - This incident has been resolved.
Oct 17, 15:10 EDT

Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Oct 17, 14:45 EDT

Identified - Heartland has identified an issue on their end and will be working to fix as soon as possible.
Oct 17, 13:32 EDT

Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Oct 17, 13:24 EDT

Scheduled infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 05:00 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 17, 04:51 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 03:00 EDT

Scheduled - On Thursday (10/17) between 03:00 AM and 05:00 AM EDT we will be performing infrastructure maintenance. During this window there will be periods of time where all ordering websites and services will be unavailable.
Oct 10, 20:43 EDT

Oct 16, 2019

No incidents reported.

Oct 15, 2019

Payment Processor Issues: Worldpay MercPay Webservices

Resolved - This incident has been resolved.
Oct 15, 13:05 EDT

Monitoring - We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.
Oct 15, 12:52 EDT

Identified - Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.
Oct 15, 12:10 EDT

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

Third party provider: Paytronix error rates

Resolved - This incident has been resolved.
Oct 9, 15:39 EDT

Monitoring - Paytronix reports the incident as resolved, we will continue to monitor.
Oct 9, 15:07 EDT

Investigating - We're currently seeing a high rate of timeouts when communicating with the Paytronix API for OAuth and loyalty. We're reaching out to their team for support.
Oct 9, 13:47 EDT

Oct 8, 2019

No incidents reported.

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