DoorDash Service Disruption

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Oct 15, 2018 - 21:22 EDT

Monitoring

DoorDash deliveries are now enabled and we're seeing service return to normal.

Posted Oct 15, 2018 - 21:04 EDT

Identified

We're experiencing a service disruption with DoorDash impacting both Dispatch requests and Rails orders. We have temporarily disabled DoorDash deliveries, and are in contact with DoorDash to work towards restoring service.

From 7:48pm - 8:15pm ET no DoorDash Rails orders were transmitted to Olo, but we're now seeing that Rails ordering is restored and operating normally.

Posted Oct 15, 2018 - 20:33 EDT

This incident affected: Partners (Rails Partners, Dispatch Partners).