Intermittent network connectivity issues

Incident Report for Olo

Resolved

We have not seen recent recurrences of the connectivity issues. We'll continue to monitor closely.

Posted Mar 02, 2018 - 12:43 EST

Investigating

We're seeing evidence of intermittent connectivity issues across the Internet, resulting in a higher than normal rate of failed orders and store connectivity issues. We believe the problem to be external to our environment but our engineers are investigating.

Posted Mar 02, 2018 - 11:25 EST

This incident affected: Ordering API, Dispatch API, Point of Sale API, Serve, Mobile App Ordering, Switchboard, Dashboard, Developer Portal, Content Delivery Network, Sandbox Environment and Partners (Point of Sale Partners, Payment Processing Partners, Loyalty Partners).