Loyalty Providers: elevated error rate for Fishbowl

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Mar 05, 2019 - 22:49 EST

Monitoring

Fishbowl has implemented a fix and loyalty and 3rd party coupon redemption is restored. We will continue monitoring.

Posted Mar 05, 2019 - 13:13 EST

Identified

Fishbowl has identified an issue and will be taking steps to mitigate. Currently loyalty via Fishbowl for all brands has been disabled within the Olo platform, though Fishbowl coupons are still enabled and usable.

Posted Feb 25, 2019 - 17:18 EST

Investigating

We're currently seeing an elevated error rate for Fishbowl, which is affecting some 3rd party coupon and loyalty redemption. We've reached out to Fishbowl to inquire about the problem.

Posted Feb 25, 2019 - 10:48 EST

This incident affected: Partners (Loyalty Partners).