Payment Processor Issues: Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Oct 15, 2019 - 13:05 EDT

Monitoring

We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.

Posted Oct 15, 2019 - 12:52 EDT

Identified

Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.

Posted Oct 15, 2019 - 12:10 EDT

Investigating

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

Posted Oct 15, 2019 - 12:04 EDT

This incident affected: Partners (Payment Processing Partners).