Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Sep 23, 2018 - 15:14 EDT

Monitoring

We are seeing Heartland transactions return to normal and continue to monitor the situation.

Posted Sep 23, 2018 - 14:12 EDT

Identified

Starting at 12:40pm ET we are seeing an elevated rate of timeouts and errors from Heartland Payment Systems. Ordering may be affected at locations using Heartland as their payment provider.

Posted Sep 23, 2018 - 13:14 EDT

This incident affected: Partners (Payment Processing Partners).