Payment Processor Issues: Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Jul 10, 2019 - 15:31 EDT

Monitoring

We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.

Posted Jul 10, 2019 - 14:36 EDT

Identified

Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.

Posted Jul 10, 2019 - 13:28 EDT

Investigating

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

Posted Jul 10, 2019 - 13:03 EDT

This incident affected: Partners (Payment Processing Partners).