Payment Processor Issues: First Data

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Jun 03, 2020 - 22:34 EDT

Monitoring

We have implemented a fix and we are seeing First Data transactions return to normal. We continue to monitor the situation.

Posted Jun 03, 2020 - 22:23 EDT

Identified

We're detecting elevated errors processing payments through First Data. Ordering may be affected at locations using First Data as their payment provider.

Posted Jun 03, 2020 - 21:15 EDT

This incident affected: Partners (Payment Processing Partners).