Payment Processor Issues

Incident Report for Olo

Resolved

We have not seen recurrences of the service failures. We'll continue to monitor closely.

Posted Mar 07, 2018 - 14:49 EST

Monitoring

Mercury is now successfully processing payments. We are continuing to monitor for any additional problems.

Posted Mar 07, 2018 - 13:25 EST

Identified

We're detecting elevated errors processing payments through Mercury. Ordering may be affected at locations using Mercury as their payment provider. We've reached out to Mercury and they're working on the issue.

Posted Mar 07, 2018 - 13:00 EST

This incident affected: Ordering API, Serve, and Mobile App Ordering.