Reduced Traffic

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Jul 01, 2018 - 00:14 EDT

Update

Order volume has now returned to normal and we will continue to monitor. The reduction in order volume seems to have been a wider problem caused by an upstream service provider and we are following up with them.

Posted Jun 30, 2018 - 23:56 EDT

Monitoring

Order volume has now returned to normal and we will continue to monitor. The reduction in order volume seems to have been caused by a wider problem caused by an upstream service provider and we are following up with them.

Posted Jun 30, 2018 - 23:55 EDT

Investigating

We're are observing reduced order volume across our platform and are currently looking into the issue.

Posted Jun 30, 2018 - 23:41 EDT

This incident affected: Ordering API, Serve, Mobile App Ordering, and Switchboard.