Intermittent geocoding failures

Incident Report for Olo

Resolved

Geocoding failures have subsided. We continue to evaluate improvements to prevent future failures.

Posted Oct 01, 2018 - 20:50 EDT

Identified

We are experiencing intermittent geocoding failures in our ordering workflow. Users may see an error when entering a street address, but retries often are successful. We are in contact with our geocoding provider and are working on a fix.

Posted Oct 01, 2018 - 14:08 EDT

This incident affected: Serve and Mobile App Ordering.