Payment Processor Issues: Valutec

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Aug 12, 2019 - 14:39 EDT

Monitoring

We are seeing Valutec transactions return to normal and will continue to monitor the situation.

Posted Aug 12, 2019 - 14:22 EDT

Identified

We're detecting elevated errors processing gift card payments through Valutec. Ordering may be affected at locations using Valutec as their payment provider for gift card transactions. Valutec is aware of and looking into the issue.

Posted Aug 12, 2019 - 14:03 EDT

This incident affected: Partners (Payment Processing Partners).