Payment Processor Issues: Chase Paymentech

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Apr 15, 2019 - 16:18 EDT

Monitoring

We are seeing Chase Paymentech transactions return to normal and continue to monitor the situation.

Posted Apr 15, 2019 - 16:05 EDT

Investigating

We're detecting elevated errors processing payments through Chase Paymentech. Ordering may be affected at locations using Chase Paymentech as their payment provider.

Posted Apr 15, 2019 - 15:43 EDT

This incident affected: Partners (Payment Processing Partners).