Interruption in service

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Jul 02, 2019 - 10:34 EDT

Monitoring

Service has been restored as of 10:07am Eastern Time.

Posted Jul 02, 2019 - 10:19 EDT

Update

We have rerouted API traffic around the affected infrastructure provider. Service is now partially restored to mobile apps, marketplaces, and systems built on our API.

Posted Jul 02, 2019 - 10:10 EDT

Investigating

We are currently experiencing an outage at an upstream infrastructure provider.

Posted Jul 02, 2019 - 09:56 EDT

This incident affected: Ordering API, Dispatch API, Point of Sale API, Serve, Mobile App Ordering, Switchboard, Dashboard, Developer Portal, Scheduler, Reporting, Content Delivery Network, Sandbox Environment and Partners (Point of Sale Partners, Rails Partners, Dispatch Partners, Payment Processing Partners, Loyalty Partners).