All Systems Operational

Ordering API Operational
Dispatch API Operational
Point of Sale API Operational
Serve Operational
Mobile App Ordering Operational
Switchboard Operational
Dashboard Operational
Expo Operational
Developer Portal Operational
Scheduler Operational
Reporting Operational
Content Delivery Network Operational
Webhooks Operational
Sandbox Environment Operational
Partners Operational
Point of Sale Partners Operational
Rails Partners Operational
Dispatch Partners Operational
Payment Processing Partners Operational
Loyalty Partners Operational
User Authentication Partners Operational
Eighty Sixing Operational
Checkout iFrame Operational
Olo Pay Operational
Coupon API Operational
Menu Services Operational
Menu Exports Operational
SMS Delivery Operational
Email Delivery Operational
Borderless Operational
Olo Invoicing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Ordering API Response Time
Fetching
Dispatch Response Time
Fetching
Nov 11, 2025

No incidents reported today.

Nov 10, 2025
Payment Processor Issues: Heartland
Resolved - This incident has been resolved.
Nov 10, 12:07 EST
Monitoring - We are seeing Heartland transactions return to normal and continue to monitor the situation.
Nov 10, 11:28 EST
Identified - Heartland has identified an issue on their end.
Nov 10, 10:45 EST
Investigating - We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.
Nov 10, 10:34 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Payment Processor Issues: FreedomPay
Resolved - This incident has been resolved.
Nov 6, 15:22 EST
Monitoring - We are seeing FreedomPay transactions return to normal and continue to monitor the situation.
Nov 6, 15:09 EST
Investigating - We're detecting elevated errors processing payments through FreedomPay. Ordering may be affected at locations using FreedomPay as their payment provider.
Nov 6, 14:44 EST
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Point of Sale Integration: Brink
Resolved - This incident has been resolved.
Oct 29, 16:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 16:08 EDT
Identified - We have identified an issue with our Brink POS integration causing pickup times to be incorrect in the POS. Customers using the Brink POS integration may see some orders held in Brink with an incorrect pickup time. Impacted orders can be fired manually from the Future Orders page within the Brink POS.
Oct 29, 15:57 EDT
Oct 28, 2025

No incidents reported.

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