Olo Status

All Systems Operational

Ordering API Operational

Dispatch API Operational

Point of Sale API Operational

Serve Operational

Mobile App Ordering Operational

Switchboard Operational

Dashboard Operational

Expo Operational

Developer Portal Operational

Scheduler Operational

Reporting Operational

Content Delivery Network Operational

Webhooks Operational

Sandbox Environment Operational

Partners Operational

Point of Sale Partners Operational

Rails Partners Operational

Dispatch Partners Operational

Payment Processing Partners Operational

Loyalty Partners Operational

User Authentication Partners Operational

Eighty Sixing Operational

Checkout iFrame Operational

Olo Pay Operational

Coupon API Operational

Menu Services Operational

Menu Exports Operational

SMS Delivery Operational

Email Delivery Operational

Borderless Operational

Olo Invoicing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Ordering API Response Time

Fetching

Dispatch Response Time

Fetching

Past Incidents

Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

Issues with some Olo-hosted Websites

Resolved - This incident has been resolved.
Oct 21, 09:31 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 09:20 EDT

Investigating - We are receiving reports that some Olo-hosted websites are failing to load. We are investigating and will provide updates as they become available.
Oct 21, 09:05 EDT

Oct 20, 2025

Point of Sale Partner Issues: Toast

Resolved - This incident has been resolved.
Oct 20, 21:18 EDT

Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 19:45 EDT

Update - Errors are beginning to recover and we are actively monitoring at this time.
Oct 20, 19:28 EDT

Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 17:45 EDT

Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 15:53 EDT

Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 15:17 EDT

Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 13:54 EDT

Update - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 12:22 EDT

Monitoring - We are continuing to monitor an outage reported by Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 11:18 EDT

Investigating - We're detecting elevated errors processing orders through Toast. Ordering may be affected at locations using Toast as their point of sale provider.
Oct 20, 10:54 EDT

Reporting Delays & Issues with Catering features within Dashboard

Resolved - This incident has been resolved.
Oct 20, 19:52 EDT

Monitoring - Issues with a downstream vendor are stabilizing, we will continue to the monitor results and provide updates as they become available.
Oct 20, 17:09 EDT

Update - We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
Oct 20, 15:20 EDT

Identified - We are still observing delays in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
Oct 20, 12:16 EDT

Update - We are continuing to investigate this issue.
Oct 20, 10:45 EDT

Update - We are continuing to investigate this issue.
Oct 20, 10:43 EDT

Investigating - We are investigating a delay in reporting and loading of Catering accounts within Dashboard due to issues with a downstream vendor, we will provide updates as they become available.
Oct 20, 09:42 EDT

Loyalty Partner Issues

Resolved - This incident has been resolved.
Oct 20, 19:19 EDT

Update - We are continuing to see error rates recover for most loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
Oct 20, 17:22 EDT

Update - We are beginning to see error rates recover for some loyalty partners. We are actively monitoring and will continue to provide regular updates as the situation progresses.
Oct 20, 15:50 EDT

Monitoring - We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We are actively monitoring and will continue to provide regular updates as the situation progresses.
Oct 20, 14:01 EDT

Investigating - We are experiencing errors communicating with a number of loyalty partners. Users may be unable to log in or use points or rewards with placed orders. Currently the impacted partners include Punchh, Cheetah Digital, Marigold, SessionM, and Fishbowl. We will continue to provide regular updates as the situation progresses.
Oct 20, 13:03 EDT

Disruption to Olo Accounts Login/Sign-up

Resolved - This incident has been resolved.
Oct 20, 16:17 EDT

Update - We are seeing recovery and will continue to actively monitor the situation.
Oct 20, 15:33 EDT

Monitoring - We have identified and are actively monitoring a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.
Oct 20, 14:28 EDT

Investigating - We are observing a disruption in Olo Accounts logins and/or sign-ups at this time. Users may not be able to log in to their Olo accounts, or sign-up for new accounts. We will provide updates as they become available.
Oct 20, 13:50 EDT

Point of Sale Partner Issues: SimphonyCloud

Resolved - This incident has been resolved.
Oct 20, 15:56 EDT

Monitoring - We are beginning to see error rates recover. We are actively monitoring and will provide updates as the situation progresses.
Oct 20, 15:27 EDT

Investigating - We're detecting elevated errors processing orders through SimphonyCloud. Ordering may be affected at locations using SimphonyCloud as their point of sale provider.
Oct 20, 14:16 EDT

General Service Provider Disruption: Delays in Order Firing, Webhook Delivery, and Olo Account Authentication

Resolved - Early this morning (10/20) there was a major outage with one of our service providers (AWS) that led to a disruption in a handful of our core systems. During this period of time, while we were able to adequately and quickly capture orders, several downstream systems were severely impacted and experienced major delays in processing.

From approximately 3:26 AM ET - 4:32 AM ET and 4:44 AM ET - 4:50 AM ET, customers could expect to see delays in receiving Order Closed events emitted from our Webhooks, general Webhook delays, inability to schedule future orders, inability to log into an Olo Account, and a delay in scheduled orders being fired down to the point of sale.

As of 4:50 AM ET our systems are fully caught up and are expected to be in fully working order.
Oct 20, 03:30 EDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

Menu Audit Logs are unable to load in Dashboard

Resolved - This incident has been resolved.
Oct 16, 11:50 EDT

Monitoring - The issue has been identified and a fix has been implemented. Users who continue to receive an error should attempt to clear their browser cache and refresh the page.
Oct 16, 11:34 EDT

Investigating - We're currently investigating an issue which may prevent loading of Menu Audit Logs for some customers in Dashboard. We will provide updates as they become available.
Oct 16, 11:03 EDT

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.