Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Oct 17, 2019 - 15:10 EDT

Monitoring

We are seeing Heartland transactions return to normal and continue to monitor the situation.

Posted Oct 17, 2019 - 14:45 EDT

Identified

Heartland has identified an issue on their end and will be working to fix as soon as possible.

Posted Oct 17, 2019 - 13:32 EDT

Investigating

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Posted Oct 17, 2019 - 13:24 EDT

This incident affected: Partners (Payment Processing Partners).