Payment Processor Issues: VantivExpress

Incident Report for Olo

Resolved

This incident has been resolved.
Posted Nov 03, 2019 - 14:07 EST

Monitoring

We are seeing VantivExpress transactions return to normal and continue to monitor the situation
Posted Nov 03, 2019 - 13:53 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 03, 2019 - 12:39 EST

Investigating

We're detecting elevated errors processing payments through VantivExpress. Ordering may be affected at locations using VantivExpress as their payment provider.
Posted Nov 03, 2019 - 12:25 EST
This incident affected: Partners (Payment Processing Partners).
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