Payment Processor Issues: Mercury

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Sep 26, 2019 - 22:01 EDT

Monitoring

We're seeing payment processing through Mercury returning to normal, and will continue to monitor the situation.

Posted Sep 26, 2019 - 21:46 EDT

Update

We are continuing to investigate this issue.

Posted Sep 26, 2019 - 21:42 EDT

Investigating

We're detecting elevated errors processing payments through Mercury. Ordering may be affected at locations using Mercury as their payment provider.

Posted Sep 26, 2019 - 21:42 EDT

This incident affected: Partners (Payment Processing Partners).