Payment Processor Issues: VantivExpress

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Nov 02, 2019 - 15:17 EDT

Monitoring

We are seeing VantivExpress (Worldpay EXPRESS) transactions return to normal and continue to monitor the situation.

Posted Nov 02, 2019 - 14:53 EDT

Identified

VantivExpress (Worldpay EXPRESS) has acknowledged an issue on their end and will be working to fix as soon as possible.

Posted Nov 02, 2019 - 13:57 EDT

Investigating

We're detecting elevated errors processing payments through VantivExpress. Ordering may be affected at locations using VantivExpress as their payment provider.

Posted Nov 02, 2019 - 13:27 EDT

This incident affected: Partners (Payment Processing Partners).