Third party provider: Paytronix error rates

Incident Report for Olo

Resolved

This incident has been resolved.
Posted Dec 12, 2019 - 13:03 EST

Monitoring

We're seeing the Paytronix API recover for all impacted components and will continue to monitor.
Posted Dec 12, 2019 - 12:47 EST

Investigating

We're currently seeing a high rate of timeouts when communicating with the Paytronix API for OAuth, loyalty and gift cards. We will post updates as they become available.
Posted Dec 12, 2019 - 12:19 EST
This incident affected: Partners (Payment Processing Partners, Loyalty Partners).
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