Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Aug 08, 2020 - 11:06 EDT

Monitoring

We are seeing Heartland transactions return to normal and will continue to monitor the situation.

Posted Aug 08, 2020 - 10:50 EDT

Update

Heartland has identified an issue on their end.

Posted Aug 08, 2020 - 10:10 EDT

Identified

We're detecting elevated errors processing payments through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Posted Aug 08, 2020 - 10:03 EDT

This incident affected: Partners (Payment Processing Partners).