DoorDash service disruption

Incident Report for Olo

Resolved

DoorDash has notified us that the issue has been resolved.
Posted Oct 25, 2019 - 16:50 EDT

Update

We're seeing Rails and Dispatch orders through them return to normal levels. We will continue to monitor.
Posted Oct 25, 2019 - 16:22 EDT

Update

We're still experiencing a service disruption with DoorDash that would cause problems for both Dispatch and Rails orders. DoorDash engineers are working on the issue and will provide us updates as they become available.
Posted Oct 25, 2019 - 15:06 EDT

Monitoring

DoorDash has notified us that the issue has been resolved. We're seeing Rails and Dispatch orders through them return to normal levels. We will continue to monitor.
Posted Oct 25, 2019 - 15:00 EDT

Update

We are continuing to investigate this issue.
Posted Oct 25, 2019 - 14:50 EDT

Update

We are continuing to investigate this issue.
Posted Oct 25, 2019 - 14:47 EDT

Investigating

We're experiencing a service disruption with DoorDash that would cause problems with both Dispatch and Rails orders. DoorDash engineers are working on the issue and will provide us updates as they become available.
Posted Oct 25, 2019 - 14:45 EDT
This incident affected: Partners (Rails Partners, Dispatch Partners).