Payment Processor Issues: Worldpay EXPRESS, and Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Mar 27, 2024 - 15:50 EDT

Monitoring

We are seeing Worldpay EXPRESS and Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.

Posted Mar 27, 2024 - 13:18 EDT

Identified

Worldpay EXPRESS and Worldpay MercPay Webservices have identified an issue on their end.

Posted Mar 27, 2024 - 12:37 EDT

Investigating

We're detecting elevated errors processing payments through Worldpay EXPRESS and Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay EXPRESS or Worldpay MercPay Webservices as their payment provider.

Posted Mar 27, 2024 - 12:11 EDT

This incident affected: Partners (Payment Processing Partners).