Punchh Connectivity Issues

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Sep 25, 2018 - 13:05 EDT

Monitoring

Punchh has resolved the issue and we're seeing connectivity return to normal.

Posted Sep 25, 2018 - 12:48 EDT

Identified

We are unable to connect to the Punchh loyalty service at this time. Users will be unable to redeem offers and points will not accrue for any orders placed. For brands that use Punchh login services, users are unable to access their accounts.

We've been informed by Punchh that they are aware of the problem and are working to resolve it.

Posted Sep 25, 2018 - 12:28 EDT

This incident affected: Partners (Loyalty Partners).