Aloha loyalty connectivity issues

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Oct 31, 2018 - 12:34 EDT

Monitoring

We are no longer seeing elevated error rates connecting to Aloha Loyalty, but will continue to monitor the issue.

Posted Oct 31, 2018 - 12:00 EDT

Investigating

We are unable to connect to the Aloha Loyalty service at this time. Users will be unable to redeem offers and points will not accrue for any orders placed. We are working with NCR to resolve this issue.

Note: Aloha POS integrations are not affected by this issue.

Posted Oct 31, 2018 - 10:35 EDT

This incident affected: Partners (Loyalty Partners).