Ordering Disruption

Incident Report for Olo

Resolved

Ordering is now recovered. We're not aware of any other degradation at this time.

Posted Jul 19, 2024 - 04:46 EDT

Monitoring

A fix has been implemented and we are monitoring the results. We are beginning to see orders being processed.

Posted Jul 19, 2024 - 04:14 EDT

Identified

We've identified the issue and are taking action to mitigate it.

Posted Jul 19, 2024 - 02:58 EDT

Update

We are continuing to investigate this issue.

Posted Jul 19, 2024 - 02:22 EDT

Investigating

We are investigating a disruption in ordering capabilities and will provide updates as they become available. We believe this is an issue with a downstream partner.

Posted Jul 19, 2024 - 02:05 EDT

This incident affected: Ordering API, Serve, Mobile App Ordering, and Switchboard.