Payment Processor Issues: Paymentech

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Apr 27, 2026 - 15:41 EDT

Monitoring

We are seeing Paymentech transactions return to normal and continue to monitor the situation.

Posted Apr 27, 2026 - 15:30 EDT

Investigating

We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

Posted Apr 27, 2026 - 14:35 EDT

This incident affected: Partners (Payment Processing Partners).