Payment Processor Issues: Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Apr 01, 2021 - 19:13 EDT

Monitoring

We are seeing WorldPay MercPay Webservice transactions return to normal and continue to monitor the situation.

Posted Apr 01, 2021 - 18:38 EDT

Investigating

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

Posted Apr 01, 2021 - 18:02 EDT

This incident affected: Partners (Payment Processing Partners).