Payment Processor Issues: Heartland

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Mar 28, 2024 - 18:57 EDT

Monitoring

We are seeing Heartland gift card transactions return to normal and continue to monitor the situation.

Posted Mar 28, 2024 - 18:46 EDT

Investigating

We're detecting elevated errors processing gift cards through Heartland. Ordering may be affected at locations using Heartland as their payment provider.

Posted Mar 28, 2024 - 17:14 EDT

This incident affected: Partners (Payment Processing Partners).