Payment Processor Issues: Olo Pay Card Present

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 11:06 EST

Monitoring

Payment authorizations are returning to normal and we're continuing to monitor the situation.

Posted Nov 14, 2024 - 10:35 EST

Investigating

We're detecting elevated errors processing payments through Olo Pay Card Present. Ordering may be affected at locations using Olo Pay Card Present as their payment provider. Olo systems are operating as expected but payment authorization may experience intermittent interruptions or reduced performance.

Posted Nov 14, 2024 - 10:27 EST

This incident affected: Partners (Payment Processing Partners).