Payment Processor Issues: Worldpay MercPay Webservices

Incident Report for Olo

Resolved

This incident has been resolved.

Posted Nov 12, 2019 - 12:07 EST

Monitoring

We are seeing Worldpay MercPay Webservices transactions return to normal and continue to monitor the situation.

Posted Nov 12, 2019 - 11:44 EST

Identified

Worldpay MercPay Webservices has identified an issue on their end and will be working to fix as soon as possible.

Posted Nov 12, 2019 - 11:05 EST

Investigating

We're detecting elevated errors processing payments through Worldpay MercPay Webservices. Ordering may be affected at locations using Worldpay MercPay Webservices as their payment provider.

Posted Nov 12, 2019 - 10:52 EST

This incident affected: Partners (Payment Processing Partners).