Slow response times

Incident Report for Olo

Resolved

We have identified the cause of the slow responses as being a cleanup job that was running at this time. We are looking into why the job resulted in blocking side-effects when it has not done so in the past. In the meantime, we will not be running this job.

Posted Apr 18, 2017 - 11:25 EDT

Investigating

Between 10:46am and 11:01am ET we experienced elevated response times for basket-related actions. Response times are back to normal, and our engineering team is investigating the cause.

Posted Apr 18, 2017 - 11:07 EDT

This incident affected: Ordering API, Serve, Mobile App Ordering, and Switchboard.