Loyalty Partner Issues: Paytronix

Incident Report for Olo

Resolved

This incident has been resolved.
Posted Jul 11, 2025 - 22:01 EDT

Monitoring

We are seeing Paytronix requests return to normal and continue to monitor the situation.
Posted Jul 11, 2025 - 21:42 EDT

Update

Paytronix has identified an issue on their end.
Posted Jul 11, 2025 - 19:27 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 11, 2025 - 19:14 EDT

Investigating

We are experiencing errors communicating with Paytronix. Users may be unable to log in or use points or rewards with placed orders.
Posted Jul 11, 2025 - 18:55 EDT
This incident affected: Partners (Loyalty Partners).